Right of withdrawal

If you are not satisfied with you order, you can exercise your right to withdraw within 14 working days from the delivery of the goods (the working days will start to be counted on the prove of occurred delivery)
The goods must be returned intact.

Conditions to exercise the right of withdrawal

In order to have the right to withdraw, you will have to respect these simple conditions in order to obtain the refund of what you remitted during the purchasing process:

The goods return request should reach our Customer Care within and not after the 14th working day from da date of occurred delivery.

The products should be returned in one only shipping and, possibly, inside the original packaging that has been handed over to you, complete in all its parts. Compulsorily, avoid the application of labels or tags or adhesive tape right on the original packaging of the product.

Products from the same order sent in different moments will not be accepted.

The products will have to be sent intact and will not have to been used or damaged.

Withdrawal request

In order to proceed with the withdrawal request you will have to access to your secure area and follow the guided procedure. Your withdrawal request will be notified to our Customer Care, who will assess if accepting it or not.

The authorization by the Customer Cara will be confirmed by an email in which you can find the link to follow to access your secure area.

Once we received the returned good, our responsible will evaluate the condition of the product and proceed to close your request. Every single activity will be notified by email and you can follow them by logging in in your reserved area.
WE REMIND YOU THAT PANCHIC.IT DOES NOT ALLOW A CHANGE OF GODS, BUT WILL PROVIDE THE REFUND OF THE COST OF THE GOODS. THE ONLY CHANGE AVAILABLE IS FOR THE SUBSTITUTION OF THE SIZE FOR THE SAME MODEL, ARTICLE AND COLOR ORDERED BEFORE.
Respecting all the listed conditions, Pànchic.it will refund you the whole price of the goods acquired.

Procedure and shipping expenses

You can send the items you’d like to return as you wish, using express delivery or the regular postal service.
Shipping expenses will be on you in the following cases:

  • The size of the article is not correct
  • The product you bought doesn’t satisfy your expectations

The shipment is under responsibility of the client until the moment our warehouse will receive it.

Shipping expenses will be on us in the following cases:

  • One or more products you received are not in compliance with what you ordered
  • The products you ordered show clear manufacturing defect

In these cases we will schedule a pick up through our fast delivery in order that you can return the goods without shipping expenses.

The goods will have to be sent to the following address:

ARSENALE 5 SRL
Reparto Logistica WW
VIA DELLE INDUSTRIE 69
31010 FONTE (TV) ITALY

Non-acceptance of the returner goods from Pànchic

In the case the above-cited conditions are not respected or a damage on the product is spotted, Pànchic.it will reserve its right to not accept the rendered good.
In this case you can decide to have the product back, providing yourself for the shipping charges. Hereafter it will not be possible to reject the delivery.
Returned goods coming from different countries from the countries in which they were delivered will not be accepted.

Timing of refund

The refund of the total price of the products will occur within and not after 30 days from the date of the delivery.

The timing of the refund will vary according to the payment method you used; in particular:

  • Credit card: the technical timing to receive the refund depends on your lending institution. The currency date of the refund will not vary from the currency date of the charge.
  • Paypal: the refund will be effectuated directly on your Paypal account and will be visible in a couple of days. Paypal will also send you a communication about the refund.